Betmotion Review

Rating: 5
Betmotion Review
  
Poker targeted at Latin American players

Betmotion is a relatively new poker room aimed at Latin American players and owned by Vision Media Services.

It offers a modern and attractive gambling hub, however the company is not clear when it comes to any sign-up bonus or cashback. Players in Latin America may be able to get better value, as deals are seemingly worked out at a localised level.

  • Quick & Helpful Support Available 24 Hours a Day
  • Good Looking, Modern Website Targeted at Recreational Players
  • Exclusive Tournaments Offer Fun & Value For Customers

 

About Betmotion

Betmotion is a relatively new casino and gaming company which focuses on Latin American players. The company is part of Vision Media Services Ltd and is licensed by the Curaçao eGaming Licensing Authority in Netherlands Antilles. Betmotion’s goal is to provide a safe and fun gambling experience for its chosen market. Their poker software is powered by MicroGaming and they are part of the MPN network.

This guide will let you know everything you need if you want to get playing poker on Betmotion. First up you can find out about the look and feel of their site before getting the answer on whether or not Betmotion can be trusted. I look to see if there are any mobile apps available, and then examine the bonus and rakeback offers you can get there. In order to get money on and off, you can see the favourite deposit options and to wrap it up you can get a sense of what Betmotion’s support is like.

Fun-Packed Poker and Casino Site

Betmotion’s poker page is part of a gambling hub they have created. The site is quick to navigate and has a very modern look with colourful buttons against the white background, and numerous images advertising different promotions. The website is also dynamic, responding to your screen size.

The poker page itself is targeted more at the recreational players with links to Social Media tabs and Videos featuring their Team Pros, which have a Brazilian influence. In the main body of the page there are two scrollable banners advertising all the current poker promotions. Underneath are adverts for Betmotion’s Casino and Slot sites.

There is a download bottom in the top bar and on the bottom left of the page, although it is not obvious at first look. What also appears to be missing is any information about new player welcome bonuses and rakeback.

Mysterious Company with Some Isolated Issues

There is not much information available on Betmotion aside from the fact they are owned by Vision Media Services Ltd, a B2B operator. There have been a few worrying complaints about withdrawals being withheld, especially from the casino games and these seem due to claimed breaches of T&Cs.

There is one poker complaint that features in multiple forums, where a UK player claims to have his funds confiscated for playing from a banned country. It is listed in the T&Cs that it is the player’s responsibility to check if they are allowed to play in their country, although according to most regulation it is the site which is ultimately responsible.

Whether the claim was true or not, as the UK is now listed as a permitted country and support have confirmed this to me, it would be wise to check via email support before depositing. You can then save the reply in case there are future issues.

While I would not be put off solely by these complaints as there does not seem a widespread issue, if I were to deposit here I would treat the site with caution, save support emails as mentioned and only keep minimum funds online.

Lack of Mobile Poker

Betmotion does not support a mobile app for its poker room, although it does have an array of casino and slot apps.

New Player Welcome Package Lacking

The only promotion that is obvious for new players is a weekly freeroll with a €500 prizepool. Other MPN sites allow players to compete in this every Wednesday for 6 weeks, along with the New Player €1.10 tournament with a €500 guarantee which runs afterwards. Unfortunately, on this ad it seems to suggest you are only entitled to one freeroll entry, and no mention of the other tournament.

There is also a 250x deposit bonus listed among the poker promotions. The clearance terms are unclear with the information provided online, and support could not help make the situation clearer.

No Advertised Rakeback

There is no suggestion on the site about rakeback or cashback. When I queried with this via support I only received a link to the poker promotions, so I can only assume it does not exist.

Martin Benitez, Betmotion’s managing director, suggested in 2012 that, as many of the Latin America countries had different requirements and demands, deals are worked out at a more localised level. Therefore if you do decide to deposit it is worth asking what is available to you, especially as Betmotion do have a history of generous promotions in their casinos.

Betmotion do bring their players some exclusive tournaments to bring a bit of added value to everyone. There is currently a “Twitter Corner” running where they provide their followers with a €50 freeroll. This has the great feature of being held in a different game each day, covering everything but No Limit Hold’em.

There are also the 1-2-3 Jackpot and 3-2-1 Jackpot tournaments, where if you final table both on the same day you can win a double prize. This runs every day at 5.30pm (GMT).

Get More Money for Using E-Wallets

Due to hostile banking systems in some areas of Latin America, e-wallets are a preferred option for deposits and withdrawal. This acts like an online account, which you start by putting money into and then just move it around, back and forth between sites. There are many to choose from although the site does offer 10% bonuses when deposits are made using NETeller or SKrill.

In addition to this you can use a credit or debit card – both Visa and MasterCard are accepted. Another option is to do a bank transfer, although this may draw fees, or use prepaid vouchers.

The Support Experience

Support options are found at the bottom of the poker page. There is an easy to read FAQs which should help answer basic questions before you first sign up and deposit. In addition to this is Live Chat available 24hrs a day, there is a telephone number and email addresses along with a quick form you can fill out for an email query.

The Live Chat took a few minutes to load up although it did not take long to connect to an operator. Despite filling out a form at the start of the chat, just with my name, email and question, the operator appeared unaware of my query and started to talk to me in Portuguese. When she realised I was communicating in English she did switch and was able to answer my question very politely and in a much clearer manner than Google translate.

The email response was tested with another question, asking about the availability of bonuses and rakeback offers. I received a reply within the hour, which was really good, although it merely asked for my account details so they could check. After replying I had not signed up and just interested I received another equally fast response, this time just linking me to the promotions page.

This did not really answer my question and despite another email I was not able to get the information I wanted. The email replies I got back were in broken English, perfectly understandable although clearly not from a native speaker.

In Summary – You Can Get a Better Deal

Betmotion is still a young internet gambling company, although they appear to offer a professional yet fun service to their chosen market – Latin America. Given there has been a few cash out issues and there is a lack of information on the company I would advise caution, although I would not be completely put off depositing just based on that.

As Betmotion does not have clear first time deposit options or a rakeback system this makes my decision easier and I would pass on this site in favour of better value MPN skins. If you are from Latin America you may find you can get a better deal in which case go for it.

If this this skin doesn’t interest you, check out our Top Five MPN Skins!

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