Dhoze Poker Review

Rating: 7.5
Dhoze Poker Review
  
Poker for Portuguese customers

Dhoze is part of the Betsson online gaming group and targets Portuguese customers. It is a sports book, casino and poker site with exclusive promotions for players.

It is a modern website with a good bonus and rakeback on offer. Dhoze also has fantastic customer service available round the clock and is recommended as a poker room with great value.

  • 200% Bonus Up To €1000 For New Sign-ups
  • 30% Rakeback Achievable Through Tiered Loyalty Levels
  • Exclusive Promotions For Dhoze Customers
  • Great Customer Service Available 24/7

 

About Dhoze

Dhoze is a sports book, casino and poker site targeting Portuguese customers. The site was opened in 2011 by the online gaming group Betsson Malta Limited to increase its portfolio of European casinos. Among the BML Group’s current operations are Betsafe.com and Eurocasino.com. The actual Betsson site merged with Betsafe. Dhoze is licensed in Malta and operates using MicroGaming software on their poker network, MPN.

This review will look into what Dhoze can offer you. To begin you can find out about the look of their site and what options you have there. Following that you can see if this is a site to be trusted. Then I look at the value of the bonuses are available for new players, how to get 30% rakeback and exclusive bonuses going on at Dhoze. To wrap up you can quickly see how to deposit and withdraw from the site and how you can expect to be treated by the customer support.

Website with a Gaming Look

Dhoze’s poker homepage has a futuristic look to it, with a distinct Xbox feel by using the black and lime green colours. Dhoze focuses more on its sports book and multiple casino operations, which you can get to easily via the main bar toward the top of the page, although the rest of this page is left dedicated to poker.

The main image is one of a sports car shooting through a city at night and what appears to be a deck of cards, hinting at dreams of wealth. On here you can also see the software download button. Underneath is a display showing all the current promotions on MPN and to the left are links to information on the sign up bonus, loyalty programs and special offs. There is also another download button there and a help page.

Overall the site looks great and operates well.

Is Dhoze a Trusted Site?

While there are no serious incidents with Dhoze, some players have run into issues when trying to withdraw due to security checks. The site has been known to request additional material, such as a picture of you holding your ID in addition to a copy of that ID. While this can simply be resolved with modern smartphones and laptops, it is another level of mild inconvenience most players would rather avoid.

Betsson, Dhoze’s parent company is listed on the Stockholm Stock Exchange, which means they have to abide by that markets rules and be transparent in their accounting. This provides an extra level of reassurance to Dhoze’s players.

Dhoze Is Not Mobile Friendly

There are currently no mobile options for Dhoze’s poker players. There is currently no iPhone app and, as the site does not provide an obvious Instant Play option allowing you to play in the browser, doing this is not an option for Android users

Great Value 200% Bonus for New Sign-Ups

The Sign-up Bonus is a 200% match up to €1000. The page itself gets a little confusing by stating there are three different bonuses, although these just relate to the number of blocks in which the bonus is paid out. This is shown below, without the maximum bonus you can earn as shown on Dhoze’s page:

Deposit up to €50 = Bonus paid in 4 equal payments

Deposit up between €50 and €150 = Bonus paid in 3 equal payments

Deposit above €150 = Bonus paid in 2 even payments

To release your bonus you have to pay a total of 5x your bonus amount in rake.

For each $1 in rake you pay, either in cash games or tournament fees, you will be awarded 10 points. As the rake is calculated in $ and bonus in € your points are valued each day by the current exchange rate, so there may be slight differences.

No matter how much bonus you get, it works out to be 20% rakeback. This can be cleared alongside gaining your regular cashback (or rakeback) of up to 30%.

Tiered Rakeback Gives Solid Value

Once you start playing real money on Dhoze, you will be automatically enrolled onto their loyalty program. This allows players to gain cashback, or rakeback, at a rate up to 30% of the total rake they paid that month.

When you earn points you will start rising through the Loyalty Levels. The more points you gain the higher you will climb and the more cashback you get. Anytime over the month you can exchange points for cash based on your current cashback rate.

Player points are awarded at the same rate they are for your bonus – 10 points per $1 raked. They expire after 180 days. Your loyalty level is held until the end of the following calendar month.

The levels are arranged like this, with points needed and your cashback as a % of rake you have paid.

Points Needed Cashback
Bronze 1 – 99 10%
Silver 100 – 499 15%
Gold 500 – 999 20%
Platinum 1000+ 30%
Dhoze currently the best tiered rakeback schemes on MPN.

Exclusive Promotions for Customers

From the 1st April 2014 this site has been running an exclusive King of Hearts promotion which focuses on cash games. By getting to show down after hitting a heart flush using both your hole cards, you will be awarded an extra €5 into your account.

This offer runs until the €40,000 fund set aside for it has been spent.

Getting Your Money On and Off of Dhoze

For Portuguese players, Multibanco is a great way to instantly deposit and withdraw funds from your Dhoze account. You can make a transfer online or via a local ATM.

Using your Visa or MasterCard are both popular and reliable deposit choices. Prepaid credit cards such as Entropay are also accepted. You may not be able to withdraw to your MasterCard, so you will have to consider other options.

Alternatively you could use an e-wallet like NETeller or Skrill, or a prepaid voucher like Paysafecard. All the deposit options are listed at the bottom of the homepage or in the Support / Deposits section.

Excellent Customer Support

Clicking the Support & Help button on the left of the screen takes you to a list of FAQs, the terms of service and a link to review your player points. If you cannot find what you want in the FAQs there is a link to the Support contact page at the bottom of the poker webpage. You can also get to it via a link from your downloaded poker client.

There are three options there, the Live Chat, email and a telephone number. All are open 24 hours, 7 days a week.

At peak time on the weekend the Live Chat connected up in a couple minutes after I filled out a quick form. The operator I had was very pleasant and professional and was able to answer my question very quickly and spot on.

Email also only took about 40 minutes to get a reply. The reply I got gave me the impression they read and understood my original query, and again were able to give me the exact answer I wanted.

In Summary – Dhoze: A Modern Site With Great Value

Dhoze has a modern, exciting look to it. The website is easy to navigate and provides you with a lot of information on each promotion and bonus. Support is quick and friendly and the bonus is great value. Despite being a tiered rakeback system, when other MPN sites just offer the full 30%, it has the easiest requirements making it great value to play at.

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